Three weeks later I had to refer the complaint to the credit card company to resolve. New This Week ... Lyle And Scott Trainers And Shoes Lyle And Scott Accessories We certainly would not ignore any customer emails, so there must be some kind of misunderstanding regarding your query. £75. Hello Paul, so sorry to hear this! Hi Diana! I’m really disappointed. shipping: + $4.30 shipping . £110. Lyle & Scott Teviot Leather Trainers. They are working in very difficult conditions given the pandemic and the holiday rush, but I was left with the impression that they would do everything they can as fast as humanly possible to deliver the product as well as the service.So thank you very much for your hard work and effort. £51. Please do reach out to us should you need any further assistance. Hello Neil, thank you so much for the lovely feedback! Hello, so sorry to hear this! RRP £110.00 £34.40. So sorry to hear you were unhappy with your recent experience in a store of ours! Alternatively, if you send an email to [email protected] we will ensure a manager picks this up accordingly. I would like to say a massive public thank you for your assistance and to Marcus in particular who arranged a speedy replacement. Delivering to Australia, shop men's Lyle And Scott T Shirts online today. Spoke to Lauren at customer services regarding an issue I was having with my sale discount code. Check out our cheap Lyle And Scott Vintage Trainers range all with up to 75% off RRP once it's gone it's gone - hurry Thank you so so much guys! Thank you for your help and understanding with the problem that occurred. Absolutely first class, one small problem with garment. Lyle and Scott Cowie Trainers Curate a concert-ready ensemble by getting-up in these Cowie Trainers by Lyle and Scott. Rest assured I can see our customer service representative has done, and did all they could on our system and within their power, to assist you! Style simplified. L&S team. An incredible selection that offers t-shirts, polos, shirts, hoodies and sweatshirts, jackets, joggers and much more, all with great discounts and up to 75% off the RRP. Bad service. Never again . Have been on the phone to my bank and they told me it is Lyle Scotts website and that they are waiting to take the funds. Hi Diana! Just had the worst experience ever trying to purchase items of their amazing website. We can also see the reason behind the order failing was in place to protect you, and I can see our customer service representative has already resolved this for you, by pre-approving your next order attempt. Hello Jacqueline, thanks SO much for this feedback - we are really glad to hear you experienced great service! I’m really disappointed. Discover the service that only recommends clothes in your style, size and budget. Hopefully the head of customer support at L&S will see this and give Jade praise because that lady deserves it. Look forward to hearing back from you. Thanks! The Lyle & Scott collection of jackets and coats on Mainline Menswear are suitable for any weather, season or occasion. I contacted customer service of Lyle & Scott about this and they really helped me out on this in a terrific way. Purchased a pair of bottoms that had an issue with the stitching. Add mens trainers from. © 2021 Trustpilot A/S. We will be sure to pass on the feedback to the team. Just spent £300 at Timberland today with no problems. We have looked into this for you, and we can see that it is your bank provider holding these funds, not us at Lyle & Scott, despite what you may believe. The bold tonal design adds a … All Product Information Customer Q&As Customer Reviews Your question may be answered by sellers, manufacturers or … 40%. Just spent £300 at Timberland today with no problems. Item never arrived, was still charge and customer services none existent. Lyle and Scott Kids. We have managed to locate your recent order on our system and so we have reached out to you via email, to discuss this further. Hello Julian, so sorry to hear this! I do admit feeling very guilty for receiving emails from you late at night, Jess. Lyle & Scott Trainers In Grey. Lauren was excellent in sorting the issue out and even giving me a call back the following day to confirm. Hello Adegun, we are so sorry to hear this has happened! Lyle and Scott Men Irvine Trainers - Leather. Initially I wrote a review here to get a response from the Lyle & Scott customer service as I was trying to locate my international package/order in a panic. My sons are real fans of Lyle & Scott clothing; good quality for a reasonable price. You can wear him a few time when I wash them it get smaller and smaller. The Lyle & Scott label is obsessed with the details that go into products and make a collection versatile. Cheapest prices online. I would like to say a massive public thank you for your assistance and to Marcus in particular who arranged a speedy replacement. Alternatively, if you send an email to [email protected] we will ensure a manager picks this up accordingly. Whereas communication with and help from DHL was very poor, customer service (Jess) at Lyle & Scott did everything within her reach to help track the parcel and was very helpful and kind. Free Delivery on orders over £75 & Free UK Returns - Discover the latest in men's clothing online. Lyle & Scott continue to maintain their simple and classic approach to style with their collection of jackets and coats. No order has gone through but I now have £1300 missing from my bank and the person I spoke to could not do anything to help me. Look forward to hearing back from you. Highly recommended and will definitely be shopping again. They have, in my opinion, gone above and beyond to put things right. Lyle and Scott was founded in 1874 as a knitwear company in Scotland. Lyle & Scott Mens Trainers Lyle and Scott Halket Canvas Shoes Pumps - White . Hello Scott, we are so sorry to hear of your recent experience! From Mens Trainers to Mens Flip Flops and Slides, check out our latest range. I called DHL express and told them it was wrong, and they said that lyle and scott told them the jacket costed 600 Euro, and not 60 Euro which it actually costed.So lyle and scott did a mistake. Once they got in touch with me, they really went above and beyond to ensure that my order was looked into and taken care of. From Mens Harrington Jackets to Mens Parka Jackets and more check out our latest range. Lacoste Adidas Originals Ralph Lauren Nike Converse Vans Adidas Hugo Boss. Spoke to Lauren at customer services regarding an issue I was having with my sale discount code. If you could please send an email to [email protected] , informing us of which store you visited, and a little more info about your visit, we can try and help you! Lyle and Scott. We will pass this onto the team accordingly. Find true classics here in the Lyle & Scott collection, where expert craftsmanship brings superior quality. Lyle and Scott Coats & Jackets Mens. Dispite informing customer services I received an email two days later informing me that they were investigating the lost item and would sent a replacement. Only the latest review will count in the company's TrustScore. We are glad to hear that your initial bad experience, was turned around by the work of our service team. I have experienced many levels of customer service with many different companies in the past and I have to say that by far this is one of the best. I recently purchased an item of clothing during their online sale which apparently was dispatched but lost by their courier. Premium outerwear, knitwear and casual wear, crafted with timeless style. A well-deserved 5 rating stars for them! They are working in very difficult conditions given the pandemic and the holiday rush, but I was left with the impression that they would do everything they can as fast as humanly possible to deliver the product as well as the service.So thank you very much for your hard work and effort. 10/10 ❤️. Bestsellers. We have looked into this for you, and we can see that it is your bank provider holding these funds, not us at Lyle & Scott, despite what you may believe. You can wear him a few time when I wash them it get smaller and smaller. I recently purchased an item of clothing during their online sale which apparently was dispatched but lost by their courier. Thanks! Lyle & Scott Severin Trainers. The customer service was excellent and I received prompt and professional correspondence, resulting in a pleasing outcome. Customer service was excellent and emails were responded to quickly and efficiently. £60.00 £43.20. Secure Payment. We'll tell you when this drops in price. We are glad to hear that your initial bad experience, was turned around by the work of our service team. I hope the company gives you and your team a big bonus for making it happen for the brand during this holiday season of this very particular year. Not bought any items for a long time but spotted a t-shirt that looked good.Only worn 3 times and cotton already pilling round the neck. You just need to send over some photos and the details of your purchase. Bought a £170 worth coat and after less than 2 month usage, the zip is broken and one of the clipse is starting to take off and by the same time ripping the coat, leaving a nice big whole behind it.Edit:Jess from Lyle & Scott got in touch with me after the comment above was posted and I have to say that he has been more than helpful. Bedecked with striking chunky soles and embossed with the signature brand labelling, they pair well with a white t-shirt and ripped jeans for a classic outfit. Lyle & Scott Ltd. Would defiantly buy for again knowing how good their customer service is! Mens Lyle and Scott Gilzean Trainers Runners Lace Up New. Although I had a DHL tracking number, it never arrived with Lyle & Scott. They quickly progressed to knitted outerwear, supplying jumpers, polos and cardigans to the ever-present man. Great job! Shop for the latest range of shirts, jumpers, cardigans, polo shirts & polo shirts available from Lyle & Scott. Please do contact us directly via email on [email protected] as we may be able to help you resolve this! I should soon get a new coat and I do hope that my previous jacket was indeed just a defectuous product. Hi Lindsey, thanks so much for this! Within Lyle & Scott there are several ranges Golf, Classic and Contemporary. At the end, Wast of money. Discover Lyle And Scott T Shirts for men online with Mainline Menswear. Hello Jacqueline, thanks SO much for this feedback - we are really glad to hear you experienced great service! Jess was super helpful rectifying an issue I had with an item. Excellent product and quick and polite response from customer service. The guys (Jade, Jess & Marcus) that I have spoken with at lyle and Scott have been amazing. Good quality, nice discounts.In the last order, there was a pullover that wasn't stitched up properly, so it came loose in the washing machine. We would simply advise you wait an hour or two for your bank to release these funds for you, before trying again. Click here for Lyle And Scott Vintage Mens Cooper Trainers White at MandM Direct. We have managed to locate your recent order on our system and so we have reached out to you via email, to discuss this further. The fault could clearly be seen without unpacking it. ... Lyle & Scott trainers in brown. Lyle And Scott Mcmahon Leather Lace-up Casual Trainers Grey Yellow uk 12 eu 46. Absolutely horrendous customer service make sure you pay with PayPal as they won’t get back to you until you open a dispute. We can also see the reason behind the order failing was in place to protect you, and I can see our customer service representative has already resolved this for you, by pre-approving your next order attempt. ... Find answers in product info, Q&As, reviews There was a problem completing your request. off. I do admit feeling very guilty for receiving emails from you late at night, Jess. Highly recommended and will definitely be shopping again. Very happy with all aspects and would highly recommend and will use myself again in future. Recently however I had a problem with a parcel that I returned to Lyle & Scott at my own expense. Thank you so so much guys! Discover Lyle & Scott at ASOS. Free delivery & returns available. Should you wish to discuss further privately, please don't hesitate to send us an email on [email protected] but we hope you understand we have done all we can! At the end, Wast of money. Purchased a pair of bottoms that had an issue with the stitching. Bought almost 500£ worth of clothing from this company, since not allowed to fit it on the shop had to take a chance, but unfortunately 2 of the items doesn't fit, so have to return but this ridiculous company wont take a return yet can exchange but have to pay more of the price and less 70% the original amount. Lyle and Scott Aurea Trainers. This again shows their excellent customer service. Never again . Bought a £170 worth coat and after less than 2 month usage, the zip is broken and one of the clipse is starting to take off and by the same time ripping the coat, leaving a nice big whole behind it.Edit:Jess from Lyle & Scott got in touch with me after the comment above was posted and I have to say that he has been more than helpful. Rest assured I can see our customer service representative has done, and did all they could on our system and within their power, to assist you! And now i have sent at least 5 mails to lyle and scott, without any answer. Recently however I had a problem with a parcel that I returned to Lyle & Scott at my own expense. Menswear from Lyle & Scott. Although I had a DHL tracking number, it never arrived with Lyle & Scott. Second time I have purchased a shirt which has come with a fault. All online and completely free. Filter By Filter Sort by ... Lyle and Scott Shankly II Lace Up Trainers. Normally never write reviews but here we go: I ordered multiple times, most of the times everything was fine. 5 stars all the way. This is Why I love this brand and website! I have never had such good service in the past few years. 10/10 ❤️. Please can we ask that you provide us with your email address, so we can email you directly to discuss further? 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