If I am in an area and the Government advice is to return home, will my travel insurer cover any additional costs for getting back to the UK? This depends on how you booked your holiday and what the terms and conditions say. I'm not due to travel for a while yet - can I still get a full refund? Insurers take account of when any risk becomes more of a probability than a possibility and then make commercial decisions. “Customers currently overseas can continue to enjoy their holidays as planned and we will update them directly if there are any changes to their holidays.”. Britons who had been eyeing an escape in the winter months now face more waiting until they can jet off. In a statement, Virgin said: "In line with the new national lockdown restrictions we have reviewed the upcoming holiday schedule and will be cancelling all holidays up to and including 14 February 2021. We booked our package holiday – flights, hotels, park tickets, car hire etc – through Virgin Holidays, paying the initial deposit in May last year and the balance in January. Travel insurance for new customers remains available, but people should shop around for the cover that best meets their needs. Deaths double in a fortnight with 1,260 victims in England... Robbie Williams, 46, 'is forced to self-isolate at £106,000-a-week villa in St Barts with the family after... New strain of coronavirus is discovered in GERMANY as Merkel declares lockdown restrictions must be extended... Daily Covid testing in English schools is halted just weeks after £78m 'milestone' programme was announced... 'We don't watch the news': Lockdown-flouting revellers claim ignorance of global pandemic as police bust... Cotswolds crazy in lockdown! At present package holidaymakers whose trips … You are legally entitled to a refund. Under the Package Travel Regulations, if you book a holiday including transport and accommodation that is cancelled by the operator, you are entitled to a full cash refund within two weeks. With cancelled package holidays, you're due a full refund with 14 days. As part of the scheme, customers are entitled to free cancellations with a full refund should they change their mind up to 28 days before departure. It has set out a preliminary restart date of February 15, however, this will be reviewed in line with the Government position at that time. If you are aware of such limitations, then speak to your travel company to discuss your options. Package holidaymakers whose trips are cancelled are also entitled to all their money back under the Package Travel Regulations. Holidays are once against facing cancellation due to the latest UK lockdown. Axa, Aviva, the Post Office and InsureAndGo have limited their policies for claims relating to coronavirus. “All holidays from Scotland and Wales have been cancelled until 31 January. UK border controls 'to be tightened' ahead of third lockdown, Flights: Plane crash deaths rose in 2020 despite covid restrictions, Holidays: Expert 'urges' Britons to 'book now' before 'prices soar', Spain travel: FCDO updates advice on temporary rule change, Flights: BA, easyJet, Ryanair, TUI & Jet2 updates as holidays axed, Holidays: France, Italy, Spain, Greece & Portugal FCDO travel advice. They must have a significant effect on your holiday or on getting there - like if planes can’t fly there because of volcanic ash. When the FCO announced that it advised against all but essential travel to the USA, I headed to our local Virgin Holidays store. "To simplify the options and to provide immediate peace of mind for customers whose holidays will no longer be going ahead, we're automatically providing a digital voucher for the value of their trip, redeemable up until 30 September 2021, which they can use to rebook a holiday, departing any time before 31 December 2022.". You can also choose to cancel your voucher and request a refund within 14 days. If there is no Government advice against travel to your destination, you’re free to make the choice not to go, but there's no obligation on your holiday company to give you a refund. “Customers due to travel from an English airport before mid-February will be contacted in departure date order to discuss their options, which will include amending to another holiday with an incentive, receiving an ATOL-protected refund credit note with incentive, or cancelling and receiving a full refund. If something was cancelled that wasn’t a package holiday or European flight, check the terms and conditions to find out when you’ll get your refund. Check with your insurer if you have any questions. Travel agents can charge cancellation fees to cover their costs. Bee Gees' Barry Gibb, 74, hints he had a steamy romp with wife Linda Gray... Coronavirus advice for customers | News | ABTA. If your package holiday was cancelled, you don’t have to accept a refund credit note, nor do you have to rebook. It had proved impossible to get through by phone but once in store, they couldn’t have been more helpful. All holidays before 15 May 2020 have been cancelled. Does my holiday come under this? If it still won’t do the right thing, you could try to claim through your card provider. Customers will be entitled to a refund or given the option to move their holiday to a later date. Whilst you might be happy with an alternative offered by your travel provider, if you want to be refunded this must be processed by the company within 14 days. My options were to rebook for later in the year, take a credit note for the value of the holiday to use when w… It should also include or link to guidance to filling out the claim form. So just what are the restrictions that have been put in place, which countries can you not travel to and can you claim a full refund if coronavirus affects your holiday? Can would-be holidaymakers claim a refund? Will my insurance cover anything? If you don't, please contact us. Whether you are entitled to a refund if you do not use the services will depend on the specific terms of each company. If my holiday is cut short because of the Coronavirus outbreak, am I entitled to compensation? These may include medical advice against you or a member of your group from travelling or government advice against travelling. Army on standby as second day of Storm Christoph chaos dawns: Heavy rain puts thousands of homes on flood... Ex-Power Rangers star Andrew Gray is branded 'abusive' and 'psycho' after he verbally assaulted his... THERESA MAY: Britain threatened to break the law. The company has put in place a system for refunding their customers for cancelled holidays. For flights: Most refunds are issued within 12 weeks. “We will be contacting customers whose holidays can no longer go ahead with the option of cancelling for easyJet holidays credit which can be used to rebook an alternative holiday, or customers can choose a full refund back to their original payment method. "For customers due to travel from 12th February onwards, we will provide another update closer to the time,” said a spokesperson. newspaper archive. If you booked a holiday and it is cancelled you may be offered a Refund Credit Note or a voucher. Holiday refunds: The best way to get your cash back for a cancelled holiday HOLIDAY refunds have become more important than ever as the coronavirus left … Press release: CMA secures refunds from second major holiday lets firm (3.7.20) Until recently, Sykes had been refusing to provide full cash refunds to all customers whose holidays … If you travel against government advice then you are likely to invalidate your travel insurance. The full process … If you booked individual services from different companies you should contact the travel companies concerned to see what alternatives or options they can offer. Express. Pound euro exchange rate drops as third UK lockdown announced, Brexit travel: Expert says Britons ‘should not be too worried’, Flights: Passenger rights if a flight is delayed or cancelled, Turkey, Italy, Cyprus, Portugal & the Netherlands FCDO update. The FCO currently advises against all but essential travel to: Albania, Argentina, Burma, Mainland China, Czech Republic, Denmark, Ecuador, Equatorial Guinea, Estonia, Guatemala, Honduras, Italy, Jamaica, Kosovo, Latvia, Liberia, Lithuania, some island resorts in the Maldives (Kuredu, Vilemendhu, Batalaa and Kuramathi), Malta, Mongolia, Norway, Paraguay, Peru, Philippines, Poland, Archipelagos of Madeira and the Azores (Portugal), San Marino, Sierra Leone, Slovakia, Cheongdo, Deagu and Gyeongsan in South Korea, Spain, Sri Lanka United States and Vietnam. You’ll get a full refund but won’t be entitled to any compensation. Here are the answers to some of the most pressing questions for travellers right now: Which countries have the Government advised against travel to? Travel insurance may cover non-refundable cancellation costs, in specific circumstances. Many travel companies and airlines are trying to offer more flexible booking policies, such as giving customers the option to change their travel date should they wish to postpone their holiday. If your holiday departs after 1 May 2020, but you choose to cancel, you will receive credit to use on an alternative tour with a departure date before 30 April 2022. Refunds for lodging, car rentals, or activities may take up to 48 hours to process. Travellers are also advised to read the FCO travel advice for the country they are travelling to. If you cancel your reservation and are within the window to receive a 100% refund, the service fee will be refunded to you automatically when the cancellation is confirmed. I'm abroad and I've had to go into quarantine. The bad news is that you have to pay cancellation charges and you may not be able to recover much. Escape in the winter months now face more waiting until they can offer comes as countries around Europe measures. 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