The Deposit Protection Service (DPS) holds the actual deposit and only releases it at the end of the rental agreement. A disgusting unhelpful service! Read the latest review - 'Don't even go there... Never Ever consider putting a deposit with these idiots. I work for a very large property management company, and, as a landlord we are obliged to use the DPS for all our residential lettings. Had this been a legal process we would have awarded me based on the constant lies, as it is constant lying gets you everything if your a landlord there is no punishment.Even though DPS have multiple documents proving the landlord is lying and lied in the adjudication this gets the Tennant nowhere and DPS only look at any other reason to pay landlord.Over a year of this and even the adjudication is a soap shot stab in the dark with no real due process. 2 Reviews . 67 ratings from allAgents. In cahoots with agents/landlord in fraudulent refusal to return our deposit several months now -they keep passing all requests to the harassers estate agents who were constantly hassling us for visits calls email letters & now this since-they’ve continued with that -since we moved with their continued calls & emails & ridiculous demands to phone them also!? Their customer service is awful, when submitting evidence they wait nearly 2 weeks to tell me the google drive file I used was unsuitable, and then took another 2 weeks to reply following that message. I called up and the man on the phone was SO condescending, kept telling me how to condense a file and told me all I can do is send that over when I kept reiterating to him that yes I already had done that and in its current state the zip was too large and couldn't be condensed. Final decision in favour of tenants who wrecked 2 upvc doors, kitchen flooring, hinge bound internal doors and many more! Disgusting, they gave my tennant her deposit back, she caused caused electrical damage throughout my property and the rest. I could go on and on for days but what's the point? I could go on and on for days but what's the point? We collate all the … As expected the landlord won the deposit, upon looking at the evidence it stated my rent account at £0 in July 2019 and that even if they believed me I would have owed rent from July to my leave date in September.Promptly sent back landlord correspondence stating I was in credit till September with rent.Unless you battle the DPS and corrupt landlords it again is just service where landlords can lie and submit false evidence. It takes at least 14 days for them to replay any questions via email and 1 hour to pickup the phone. The saga continues, now I have to wait four weeks for another reply! checked Benefit from customer feedback! Their phone system rarely works and email communications appear to be handled by a someone in their first week on the job. After holding the deposit for over an year DPS was unable o share reason for deposit not being released. I have still not yet received the remainder of my deposit back which has been in adjudication since the 2nd November, so much for the 28 day wait period! Read 1 more review about Deposit Protection Service Only the latest review will count in the company's TrustScore David 2 reviews. Find out how our deposit protection scheme works and how to register your deposit online today. A disgusting unhelpful service! In cahoots with agents/landlord in fraudulent refusal to return our deposit several months now -they keep passing all requests to the harassers estate agents who were constantly hassling us for visits calls email letters & now this since-they’ve continued with that -since we moved with their continued calls & emails & ridiculous demands to phone them also!? How can a photo prove that? How much longer should I wait? Share. !DISGUSTING AND UNPROFESSIONAL!!! Estimated Money Consumers Saved since 1997: $15,765,080,261.01. Very bad experience. © 2021 Trustpilot A/S. I had confirmed on the phone that they recieved my zip file and could open it minus one file within the zip, and then 2 weeks later received an email to state that my files needed to be sent still and they couldn't access it or something? It provides robust online banking services, including an online money market account with a higher interest rate than the traditional money market account. Logic used in their decision-making was woeful. I tried to contact them about the problem but clicking on their Contact Us link gives the same problem, the page never comes up. The tenancy deposit protection scheme is mandatory for all Assured Shorthold Tenancies. Agent / Landlord. Deposit Protection Service; MyDeposits; Tenancy Deposit Scheme; There are separate TDP schemes in Scotland and Northern Ireland. I moved out in March and ended my Contract August 1st. Accepted landlords (entirely false) claim that a dishwasher door wouldn't close on the basis of a photo. Shocking service. Join the 252 people who’ve already reviewed Deposit Protection Scheme. 148 ratings from Google. Very bad experience. System encourages landlords to claim for everything however spurious. The costumer service is inexistent. Kevin Firth January 3, 2012. DPS doing a great job of this. DPS favoured tenants because I apparently didn’t submit tenancy agreement, dated photos prior to tenants moving in ( signed by them), dated photos when tenants moved out, proof the house had improvements completed one year earlier etc... these items were not on the list of documentation to submit! I called up and the man on the phone was SO condescending, kept telling me how to condense a file and told me all I can do is send that over when I kept reiterating to him that yes I already had done that and in its current state the zip was too large and couldn't be condensed. Log in and take care of your deposit whenever you need to. The landlord has no problem with this. This is a time-waster and only benefit to Landlord who always withheld the money for any marked up reasons. No dispute with landlord, only with this "service". Awful service do not want to pay the landlord's money back even when the tenant has not responded to the claim. No matter how long I leave it nothing more happens. Advanced Search. Myself and landlord tried to get the deposit back via the phone, email, website and multiple phone calls, even the manager was unhelpful. No proof required that landlord actually paid to have these things fixed (he didn't).I would avoid DPS and go directly to court next time. Since the tenancy deposit protection regulations came into force in April 2007 I have done quite a few blog entries on this subject, and there have been many comments from landlords and tenants.Some of these have been highly critical of the company running the custodial scheme, The Deposit Protection Service (DPS). Undoubtedly the hottest topic on the property pages has been the rapid rise of the private rented sector. depositprotection.com, however, do have a problem with this and refuse to return my money, which everyone agrees is mine and is owed to me, unless I use their "dispute service" to resolve a dispute which does not exist. Your experience can help others make better choices. DPS are not fair in their reports. I also have requested my landlord's evidence several times in the past only to never receive it which is so frustrating. Complaints Reviews Scams Lawsuits Frauds Reported.™ by consumers, for consumers... Don't let them get away with it!® Let the truth be known!™ FILE A REPORT ...it's Free! It truly is shocking to read through account after account of how they have adversely impacted upon so many. They ask that you mail CDs to them? 2 Reviews . Your legal responsibilities. DPS favoured tenants because I apparently didn’t submit tenancy agreement, dated photos prior to tenants moving in ( signed by them), dated photos when tenants moved out, proof the house had improvements completed one year earlier etc... these items were not on the list of documentation to submit! How much longer should I wait? I rang them (there’s no other way to reach them) and they put me on hold until they said the service was too full and to call back later and hang up. Awful service do not want to pay the landlord's money back even when the tenant has not responded to the claim. & LIES that they don’t owe us /REFUSAL to return around £500 with SUPPOSEDLY ‘PROTECTED’ DEPOSIT FRAUDS with them passing on information/requests to return it to the agents instead of dealing with issue and returning our deposit! Poor. The Deposit Protection Service: 33% Valuation Accuracy, 8% Recommend, 45% Fee Satisfaction. They sent me a login reset email but none of the links in it worked - they just gave the same moving dots. Their customer service is awful, when submitting evidence they wait nearly 2 weeks to tell me the google drive file I used was unsuitable, and then took another 2 weeks to reply following that message. Should you feel that we have not met these standards and there is more we can do for you, please get in touch with us. How do you award deciect? 7 talking about this. Thankfully I wasn't desperate for my deposit back.And after all that they side with the landlord despite overwhelming evidence. Deposit Protection Service Uk Contact Phone Number is : 0844 4727 000 and Address is The Pavilions, Bridgewater Road, Bristol, BS99 6AA, United Kingdom. The Deposit Protection Service The Pavilions Bridgwater Road Bristol BS99 6AA. No matter how long I leave it nothing more happens. How can a photo prove that? Almost all online check ordering services have a toll-free phone number to ring and an email address for you to contact, while the best services will have live chat support to answer your questions in double quick time. Need to view or manage your deposits? !DISGUSTING AND UNPROFESSIONAL!!! I was very lucky and hadn’t that happened I would have never get my parcel. Avoid, if at all possible. 88 Reviews . Have been chasing my refund for few months. It truly is shocking to read through account after account of how they have adversely impacted upon so many. 5. It’s the absolute worst delivery company. absolutely useless their being in cahoots with the landlords & agents plus their online form doesn’t even work-upload send etc-total Absolutely useless crooks SCAM & illegal criminal frauds in rip off Britain. The customer service people are awful, incompetent and really don't have a clue about anything. They sent me a login reset email but none of the links in it worked - they just gave the same moving dots. Voice your opinion today and hear what 295 customers have already said. I’m a landlord and gave all the evidence they required and asked for! The saga continues, now I have to wait four weeks for another reply! What a joke. These kinds of schemes have been referred to in different ways such as deposit protection services, rent deposit schemes and landlord deposit schemes. Our Take: Zions Bank offers a wide range of products and services, including checking and savings accounts, money market accounts, certificates of deposit, credit cards, loans and individual retirement accounts. They only do these things because they know they can get away with it, I would leave no stars if I could, disgusting company, I have been trying to help a friend who has been diagnosed with a terminal life limited illness, and is trying his best to get a deposit back for his tenant and get his affairs in order, this company are making it really hard and stressful for him, although it has been explained to them his situation, he is the most honest and kindest person I know, and felt so sorry for him today, they are treating him terribly and with no compassion or care whatsoever, 3 weeks of phone calls, sending evidence, and we are no further ahead, they keep raising the bar and making it harder, they need exposing, there is something quite wrong here. 5 Reviews . The customer service people are awful, incompetent and really don't have a clue about anything. How can I rate this serive any stars when it doesn't really provide me WITH ANY SERVICE?????? Would be interested in people's thoughts on the deposit protection service. Browse Categories. Share. Your experience can help others make better choices. 1.01 /5. I moved out in March and ended my Contract August 1st. & LIES that they don’t owe us /REFUSAL to return around £500 with SUPPOSEDLY ‘PROTECTED’ DEPOSIT FRAUDS with them passing on information/requests to return it to the agents instead of dealing with issue and returning our deposit! Your name. We approached TDS and they made a fair and logical decision and returned us 90% of the deposit. Not receiving our emails? 1.48 /5. Most of our customers use our free Custodial service, which is the one we'd recommend. !Turnaround time is far too long. Not only did they not care to ring at the flat to delivery the parcel, where someone was there to open, but worst they noted it at delivered. Check reviews. Myself and landlord tried to get the deposit back via the phone, email, website and multiple phone calls, even the manager was unhelpful. They only do these things because they know they can get away with it, I would leave no stars if I could, disgusting company, I have been trying to help a friend who has been diagnosed with a terminal life limited illness, and is trying his best to get a deposit back for his tenant and get his affairs in order, this company are making it really hard and stressful for him, although it has been explained to them his situation, he is the most honest and kindest person I know, and felt so sorry for him today, they are treating him terribly and with no compassion or care whatsoever, 3 weeks of phone calls, sending evidence, and we are no further ahead, they keep raising the bar and making it harder, they need exposing, there is something quite wrong here. Your online account is available 24/7. Disgusting, they gave my tennant her deposit back, she caused caused electrical damage throughout my property and the rest. If you are a tenant, go with the zero deposit insurance or any other deposit protection service. The Deposit Protection Service (DPS) - A Year In Review Undoubtedly the hottest topic on the property pages has been the rapid rise of the private rented sector. Have been chasing my refund for few months. It handles issues related to deposit protection servICE in United Kingdom. I gave all the proof, and photo's too.I had requested on numerous occasions a copy of her report to take this further, and I have been ignored.DPS KNOW THAT THEY ARE IN THE WRONG!! Deposit Protection Service; MyDeposits; Tenancy Deposit Scheme; Your landlord will decide which scheme to use, but your deposit should be equally protected whichever one they choose. Advanced Search. In this scheme, we hold the tenant’s deposit throughout the period of the tenancy, and administer the repayment when they leave. 410 likes. Useful. Useful. Or call our dedicated help line on 0330 303 0030. I've spent two days trying to log in to my DPS account but when I click the initial `Login to your account' button all I get is a line of moving dots. Submit review. My tenant moved out and had not paid rent for 1 month he has not responded to my claim on DPS for 3 months but when l called DPS was told that there was no deadline imposed for the tenant to respond.How can this be, and when l ask how to proceed l was told that l had to go through the Statutory Declaration Process and get a magistrate or solicitor to sign the form even during the lockdown. Latest Reports. If you experience any problems calling us please complete our Online Form. You will never recieve a reply within the first week of your last contact, that's for sure. I have used these for quite a while, and find the service to be extremely slow and cumbersome. System encourages landlords to claim for everything however spurious. Check reviews. It takes another 1/2 years to transfer the money and 4 emails to send the correct amount. The Deposit Protection Service (The DPS) My Deposits; The Tenancy Deposit Scheme (TDS) The only alternative is to use an existing Local Authority Bond Scheme, which most local authorities have. What a joke. Deposit protection schemes are not applicable to any deposits paid before the signing of a rental agreement – although such preliminary deposits are later incorporated into the scheme. Thankfully I wasn't desperate for my deposit back.And after all that they side with the landlord despite overwhelming evidence. I had confirmed on the phone that they recieved my zip file and could open it minus one file within the zip, and then 2 weeks later received an email to state that my files needed to be sent still and they couldn't access it or something? This organisation is a national embarrassment and needs pulling apart and rebuilding from scratch. This organisation is a national embarrassment and needs pulling apart and rebuilding from scratch. Poor. I have been waiting for a response from Deposit Protection Scheme since October.Be very wary of using this organisation - when you ring their phone number it cuts you off and they do not answer emails. Luckily, I wasn’t expecting anything but it’s still most annoying! DPS - FAIL OWN T&C's. I'm using the latest version of Fire fox and don't have trouble with any other web site logins. This is what I want! Their phone system rarely works and email communications appear to be handled by a someone in their first week on the job. They ask that you mail CDs to them? I gave all the proof, and photo's too.I had requested on numerous occasions a copy of her report to take this further, and I have been ignored.DPS KNOW THAT THEY ARE IN THE WRONG!! Shocking service shocking company. How do you award deciect? !Turnaround time is far too long. Contact us to find out more. I’m a landlord and gave all the evidence they required and asked for! Monthly rental values soared and tenant population increased as the housing market struggled. Negative review after negative review and all with the same common themes: - extremely poor/negligible communication- lengthy delays in resolving issues- inconsistency across all operational layers- inability to process today's technology- consistently misinforming customersPersonally, I am awaiting an adjudication decision after my 11 year tenancy ended early September 2020. Poor. If you are calling from outside the UK, please click here. We’re authorised by the government to protect deposits for tenancies in England and Wales and are the biggest provider of deposit protection in the UK. 1 rating from cylex-uk.co.uk. I had no idea where it was and it’s only when picking up a parcel from another delivery service in a collect point that with my name they gave me the parcel. ...' 100 Reviews | 1.0 Rating Visit Site Reviews Reviews Trust Score Trust Questions & Answers Q&A Deals Deals Coupons Coupons. It's 2020, who has a CD/DVD writer on their Macbook? I phoned and finally managed to get them to agree to pay back my tenants deposit but it took a lot of time and security questions to do it. Just thought I would ask … All these terms, and a few more, all refer to the same thing - a plan put in place by government to govern the way in which tenancy deposits are handled. Landlords, did you know it’s a legal requirement to protect your tenants' deposits? Scotland and Northern Ireland operate separate schemes, but they work in the same way as detailed below. Monthly rental values soared and tenant population increased as the housing market struggled. Eventually, having drilled down through some information pages, I found a telephone number at the bottom of one. I am the tenant and have no dispute with the landlord. You've already flagged this Duncan 1 review. Look like they don't wanna give back your money. DPS doing a great job of this. It is now December and although my landlord and I have followed all protocol to resolve the dispute, I have still received no reply to my emails, no idea of when the situation will be resolved and absolutely zero faith that I will have answers any time soon. The Deposit Protection Service Blog Home; About The Deposit Protection Service (DPS) × The DPS – a year in review. Join the 296 people who’ve already reviewed Deposit Protection Service. I have no problem with this. They do not accept dropbox, google drive links etc. They want to keep hold of 10% of my deposit temporarily while we sort some things out, but are happy to return 90% of the deposit immediately. 10-06-2015, 10:58 AM. What we do We’ve been providing tenancy deposit protection for over ten years. I also have requested my landlord's evidence several times in the past only to never receive it which is so frustrating. Review Latest Reports. Do you agree with Deposit Protection Service's TrustScore? Review of deposit protection service. Deposit protection: an overview for tenants If you’re a tenant and you’ve paid a deposit to your landlord or letting agent, you may be wondering what happens to it. Total Visits since 1997: 9,008,617,292. If you rely on your deposit to secure your next rental then please avoid the DPS. Rating. Only the latest review will count in the company's TrustScore. Negative review after negative review and all with the same common themes: - extremely poor/negligible communication- lengthy delays in resolving issues- inconsistency across all operational layers- inability to process today's technology- consistently misinforming customersPersonally, I am awaiting an adjudication decision after my 11 year tenancy ended early September 2020. Some people can't afford to pay deposits out of pocket every thime they have to move because your solution to everything is 'WAIT'!!! I phoned and finally managed to get them to agree to pay back my tenants deposit but it took a lot of time and security questions to do it. Deposit Protection Service. They want to keep hold of 10% of my deposit temporarily while we sort some things out, but are happy to return 90% of the deposit immediately. The penalty is likely to be between 1-3 times the amount of deposit paid. Avoid this firm if possible! All rights reserved. Accepted landlords (entirely false) claim that a dishwasher door wouldn't close on the basis of a photo. If a Landlord fails to lodge the deposit with one of the 3 tenancy protection schemes within 30 days of the date on which the deposit was provided by the Tenant the Landlord will be subject to a penalty. It's 2020, who has a CD/DVD writer on their Macbook? Your review for Deposit Protection Service. Protection schemes are also not required when landlords are living in the same property as the tenant. Deposit Protection Scheme Reviews. It takes more than 2 years proces just to finalized the dispute. It’s the absolute worst delivery company. Search their web site and there are no easily found contact details - why don't they just put the phone number and email address on the Home page? Service to complain is automated, and clearly will not read what is in the emails to know I have answered all their ridiculous questions. Luckily, I wasn’t expecting anything but it’s still most annoying! Shocking service. Final decision in favour of tenants who wrecked 2 upvc doors, kitchen flooring, hinge bound internal doors and many more! Poor. There must be better options out there for landlords and tenants.No ability to upload photos and videos. Eventually, having drilled down through some information pages, I found a telephone number at the bottom of one. I don't believe they are crooks and don't believe they favour tenants or landlords, I simply believe that this is an example of outrageous incompetency from a directional and operational perspective. I have still not yet received the remainder of my deposit back which has been in adjudication since the 2nd November, so much for the 28 day wait period! If you have already created an Insured scheme account by telephone but don't yet have an online account you can add online access here. Avoid if you can! No proof required that landlord actually paid to have these things fixed (he didn't).I would avoid DPS and go directly to court next time. I work for a very large property management company, and, as a landlord we are obliged to use the DPS for all our residential lettings. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I'm using the latest version of Fire fox and don't have trouble with any other web site logins. They do not accept dropbox, google drive links etc. To create your account click the button at the top of … It takes another 1/2 years to transfer the money and 4 emails to send the correct amount. If you rely on your deposit to secure your next rental then please avoid the DPS. They abused the house and it was filthy all over! I honestly can't fathom how they are still trading and are trusted to secure people's funds. Average waiting time for return emails 3 weeks. I am giving them a poor review due their shockingly bad customer service. depositprotection.com, however, do have a problem with this and refuse to return my money, which everyone agrees is mine and is owed to me, unless I use their "dispute service" to resolve a dispute which does not exist. DPS are not fair in their reports. No need to wait in a call queue. He then repeated the same statement, even though he himself said he had no idea how to work tech, I think because I'm a young woman he thought that I too was incapable, an absolute joke. 216 ratings from 3 sources. Write A Review (It only takes 30 seconds!) This is a time-waster and only benefit to Landlord who always withheld the money for any marked up reasons. Check reviews. The DPS teacosy. I am the tenant and have no dispute with the landlord. Logic used in their decision-making was woeful. Really poor customer service. Appalling service, don't pay out a deposit in the timeframe set. You will never recieve a reply within the first week of your last contact, that's for sure. No dispute with landlord, only with this "service". Not only did they not care to ring at the flat to delivery the parcel, where someone was there to open, but worst they noted it at delivered. Their website is really poorly designed and very unclear. The other two players, MyDeposits and Tenancy Deposit Scheme (TDS) , … I don't believe they are crooks and don't believe they favour tenants or landlords, I simply believe that this is an example of outrageous incompetency from a directional and operational perspective. Logical decision and returned us 90 % of the links in it worked - they just gave same... Call our dedicated help line on 0330 303 0030 out there for landlords tenants.No! Landlord is being unrealistic in disputes get my parcel do you agree deposit! To access Trustpilot ’ s still most annoying customers use our free Custodial,... And find the service and would totally recommend it if the landlord questions... Has a CD/DVD writer on their Macbook 252 people who ’ ve been providing tenancy deposit Protection is... Service ( DPS ) holds the actual deposit and only benefit to landlord who always withheld the for... Blog Home ; about the deposit Protection service: 33 % Valuation,. The Scottish and Northern Ireland operate separate schemes, but they work the! March and deposit protection service reviews my Contract August 1st 1997: $ 15,765,080,261.01 90 % of the Protection. Marked up reasons frauds+absolutely useless crooks in cahoots with agents/landlord in rip off Britain, be of. Rely on your deposit to secure people 's funds consider putting a deposit in the company 's TrustScore UK please. 1 hour to pickup the phone another 1/2 years to transfer the money for marked. People are awful, incompetent and really do n't have a clue about.. 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